Utilizing HCAHPS Variables to Win VBP (Video)

25 Oct 2018

Steve Bachtel

HCAHPS, Webinar, Improving HCAHPS, Value-Based Purchasing



HCAHPS are an important part of VBP, but the process for calculating VBP is complicated if not indecipherable. This can make it difficult to understand how efforts to improve HCAHPS scores actually affect VBP.


In this webinar we’ll use an analogy with the grading scheme from High School or College to help you understand key features of the VBP calculation. In the second half of this webinar we’ll review the current state of improvement efforts and several, increasingly effective strategies for improving your HCAHPS performance.






Steve Bachtel

Senior Director | MyRounding, a Huron solution

Steve has been consulting with health systems, hospitals, and physician’s groups for almost 20 years. Steve’s expertise includes leveraging outcomes to drive patient volume, perfect culture and process to improve patient experience, and engage patient populations pre-, point-, and post-care. Steve’s professional and graduate research work has prepared him to be a thought leader in the healthcare technology space.


Katie Anthony

Marketing Manager | MyRounding, a Huron solution

Katie manages content creation and marketing for the MyRounding team. She has a wide background of marketing expertise including graphic design, campaign strategy, and event planning. For close to a decade, Katie has specialized in the healthcare and technology industries, working with clients like MGMA, Studer Group, and Hewlett Packard. Katie holds a Master of Management Practice in Marketing and Bachelors of Fine Art in Graphic Design from Colorado State University. 

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