What if we told you that up to 70 percent of healthcare-associated infections are preventable… and that you already have access to much of the mission-critical information required to fight them?
14 Oct 2016
As quality ratings become a larger piece of the payment structure from Centers for Medicare and Medicaid Services (CMS), healthcare providers must make quality of care a greater priority and focus on reducing the number of avoidable readmissions. Hazel Seabrook, RN, MBA and David Marshall wrote the white paper, "Four Ways to Improve Care Delivery Across the Continuum" where they walk you through some of the most important aspects of a healthcare organization that can improve quality ratings and increase CMS reimbursements. Topics include:
22 Mar 2016
21 Jul 2015
Patient safety cannot be overlooked because of any breakdown in communication. It is everyone's responsibility and all should feel empowered to speak up, be heard and take action. If you are a healthcare leader, it is your responsibility to foster this kind of open and honest communication so your staff can speak up without fear of consequences.
If you see a patient safety issue, no matter your level, it is important to record the issue and take action. If you have an issue management tool it can be used to record, assign and manage the issue to resolution. Even if you do not have any specific tools in place, follow process when you see a patient safety violation:
Get Leader’s Attention
Everyone makes mistakes. Owning up to them, however, is a different matter. It’s hard to admit to errors and harder still to apologize for them. This is particularly true in the medical profession, where hospitals, under pressure, have historically discouraged doctors, nurses, and staff from talking about medical errors or taking actions to atone for them.
Patients and their families understand that mistakes happen. Patients are less likely to take legal action if their providers take care of them, treat them honestly and fairly, and make changes to ensure the error will never happen again. Empowering every member on your team to take ownership of patient safety is necessary for providing excellent care.
The team briefing is a short, face-to-face gathering with you and your team to discuss important information and resolve issues before taking action. Team briefings begin the team learning cycle that includes team briefing, the performance of the activity, diagnosis of performance and team debriefing. It is a valuable step in the learning cycle as it helps everyone on the team stay focused on a situation at all times.
31 May 2015
Monitoring your stress level while keeping healthy ensures your effectiveness. Pay attention to and deal with root causes of stress and fatigue, such as a chaotic work schedule, intrusive life events, and neglect of health and nutrition. You must also be aware when your stress and fatigue levels rise to the point where they injure performance.