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Insights: The Emergence of Choice in Healthcare


It wasn't long ago that healthcare consumers went to the same doctor they had been seeing for 20 years and whichever specialists came recommended by that same doctor. Recently, consumers have been taking healthcare decisions into their own hands and selecting care providers based on online reviews and expected out-of-pocket costs. With this change comes a greater responsibility for providers to make scheduling efficient and easy, costs clear and concise, and the overall experience satisfactual. 

7 Steps to Better Patient Rounding (Video)


Are you looking for guidance or tips on how to improve your current nurse leader patient rounding practices? Are you struggling to meet rounding goals? Join us for a 30-minute webinar as we walk through simple rounding best practices that we and others have witnessed work wonders within organizations of all sizes, starting with creating a strong patient connection.  

MACRA View: Driving Revenue Through the Practice Lens (Video)


Starting this year, Medicare reimbursements will be decided based on new criteria centered around value-based care and the patient experience. This experience begins well before a patient walks through your door and can end in repercussions felt for years via online and in-person reviews. 

28 Oct 2016

Katie Anthony

Patient Experience, Single Patient Bill

Insights: Patient Experience Extends to the Bill

As much as I dislike going to the doctor or hospital, I generally dislike the bill that comes later even more. That’s not because of the charge total, per say which is often mind boggling, but rather because they arrive at my house in an unspecified number of envelopes filled with confusing medical codes and healthcare jargon often over the course of several months, and typically coming from several different doctors or groups. It’s confusing just talking about it. How is the average patient supposed to successfully navigate these hazy waters when they don’t know if they have the complete or accurate picture of what they are being billed?

Reduce Errors in Healthcare (Video)


Turning your organization into a high reliability organization just makes sense. Implementing predictable behaviors and reliable processes create a culture that strives to achieve error-free performance and safety in every procedure, every time. This increases safety and satisfaction for both patients and staff while reducing costs and improving clinical results. 

Simple Rounding Shifts Can Increase Patient Experience (Video)


Sometimes you won't know that your patients are experiencing issues that you could easily remedy – like aggressive birds at the hospital entry – until after they've left and submitted their HCAHPS surveys. Join rounding experts Steve Bachtel and Michael Niederhauser as they discuss how with a few simple steps you can increase your rounding practices to help unearth common issues, address them quickly, and otherwise maximize your return on rounding. 

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