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Purposeful Rounding (Video)


Being proactive feels better and is more effective than being reactive. In this webinar, we will provide a high level overview of two types of leader rounding and describe how to use them to move from a reactive approach to a proactive approach in an effort impact patient and staff experience alike. 

Asking Purposeful Rounding Questions (Video)


Effective rounding begins with your template questions. 


Are you asking the right questions in your rounds? Do you even know what the right questions are? 

7 Steps to Better Patient Rounding (Video)


Are you looking for guidance or tips on how to improve your current nurse leader patient rounding practices? Are you struggling to meet rounding goals? Join us for a 30-minute webinar as we walk through simple rounding best practices that we and others have witnessed work wonders within organizations of all sizes, starting with creating a strong patient connection.  

Maximize Leader Rounding: Combine Passion with Technology

There’s something to be said about how far passion can take you in any given task. However, when combined with the right technology you can blow that momentum out of the water.

We all know how important rounding is to an organization to collect imperative data from both staff and patients.

07 Oct 2015

Sarah Thomsen

Leadership Rounding

5 Ways to Analyze Your HCAHPS Scores

Hospital leaders need good strategies to analyze their HCAHPS scores, with an eye to boosting them and ensuring both an excellent patient experience and improved financial performance. Here's the thing about HCAHPS scores: to improve them, you have to dive into the numbers, so it's worth staff time and effort to carefully analyze existing results and understand what specific areas need more attention.

24 Aug 2015

David Marshall

Leadership Rounding

The Who, What, When, How, and Why of Leadership Rounding

24 Aug 2015

David Marshall

Leadership Rounding

Leadership Rounding: On the Front Lines Best Practices

Leadership rounds are scheduled, structured activities in which executives, managers and even board members purposefully walk through their organizations talking to staff members and customers.



It is all too easy for executives and managers to become isolated in an information silo within their company. Today, waiting for information to slowly filter through the chain of command is inefficient, can produce inaccurate intelligence and lead to poor decision making. To make good, informed decisions, leaders need to know what is happening on the front lines of their business. The best way to gather actionable information is to observe directly and hear first-hand from staff and team members as well as patients.


17 Aug 2015

Sarah Thomsen

Patient Rounding, Leadership Rounding

The Essential Guide on Leadership Rounding on Patients

Leaders in today's top hospitals understand that they cannot become isolated in an information silo, waiting for information to filter up through the chain of command, and wondering if it's accurate, honest and reliable. As a result, one initiative that's becoming an executive best practice is leadership rounding on patients. It's one of the most effective tools that hospitals can use to raise their HCAHPS patient satisfaction scores, embed a patient-centered culture across the organization, increase employee morale, improve patient safety outcomes, and boost productivity and financial results. Sounds like a no-brainer, right?

13 Aug 2015

Sarah Thomsen

Leadership Rounding

4 Leader Rounding Questions That Hospital Execs Forget to Ask

Leadership is about more than titles, authority and command. Simon Sinek, a leadership consultant, teacher and author, describes it well. "There are leaders and there are those who lead. Leaders hold a position of power or authority, but those who lead inspire us. We follow those who lead not because we have to, but because we want to. We follow those who lead not for them but for ourselves. It’s those who start with why that have the ability to inspire those around them or find others who inspire them." Nearly all organizations, Sinek says, can train their staff to know what they do, and how they do it. However, too few employees know why they do what they do, i.e. what drives their purpose, cause, and beliefs.

23 Jul 2015

Sarah Thomsen

Patient Safety, Leadership Rounding

5 Ways to Improve Frontline Visibility of Digital Rounding

Rounding is fast becoming a best practice in today's top-rated hospitals. When your hospital institutes a regular rounding program and follows the core principles of rounding, you'll improve visibility into strengths and challenges; and you’ll lower the barriers between management and frontline, thereby improving communication and building trust and morale.

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