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High Reliability in Healthcare (Video)


A High Reliability Organization (HRO) is an organization with predictable and repeatable systems in place that allow for the consistent execution of operations while catching and correcting potentially catastrophic errors. 

Moving HCAHPS With Change Psychology (Video)


Too often managers tackle improvement projects by focusing on strategy, structure, culture, or systems. While these are important elements, change psychology tells us that data-only arguments aren't nearly as compelling as emotionally-based arguments, especially to the front line.

Reduce Errors in Healthcare (Video)


Turning your organization into a high reliability organization just makes sense. Implementing predictable behaviors and reliable processes create a culture that strives to achieve error-free performance and safety in every procedure, every time. This increases safety and satisfaction for both patients and staff while reducing costs and improving clinical results. 

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