Our blog

31 Oct 2018

Katie Anthony

Healthcare Leadership, Communication

Are You Confidently Wrong?


In any process of change, long-held biases among colleagues can slow down acceptance and adoption. Science knows why: When someone has a long-held belief, they are unlikely to accept information that contradicts that belief. We're all vulnerable to this.

06 Nov 2015

David Marshall

Healthcare Leadership

How to improve patient experience and staff engagement

Patient experience and staff engagement are two ideals that make the difference between a just culture and a traditional culture. A just culture is one that has accountability at its center. Traditional culture says that you are automatically accountable if your behavior causes error. 

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