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31 Oct 2018

Katie Anthony

Healthcare Leadership, Communication

Are You Confidently Wrong?


In any process of change, long-held biases among colleagues can slow down acceptance and adoption. Science knows why: When someone has a long-held belief, they are unlikely to accept information that contradicts that belief. We're all vulnerable to this.

Improving HCAHPS: Doctor Communication (Video)


Studies have shown that higher scores on the "doctors explaining information" HCAHPS question correlate with lower risk for readmission. By using effective communication skills, physicians have the unique opportunity to directly impact patient outcomes and bottom line business performance.


23 Sep 2015

Sarah Thomsen


How To Improve Communication About Medication and Side Effects

Medication errors are almost always preventable, yet too many still result in adverse drug events (ADEs), estimated to account for nearly 700,000 emergency department visits and 100,000 hospitalizations each year. According to the U.S. Department of Health and Human Safety, ADEs impact nearly five percent of hospitalized patients, making them one of the most common types of inpatient errors.

Rounding 101: Understand the Concept


View the first video Rounding 101 tutorial series.

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