Improving HCAHPS: Doctor Communication (Video)

Improving HCAHPS Through Doctor Communication


Studies have shown that higher scores on the "doctors explaining information" HCAHPS question correlate with lower risk for readmission. By using effective communication skills, physicians have the unique opportunity to directly impact patient outcomes and bottom line business performance.



Watch our 30-minute webinar (including Q&A) to discuss communication tactics proven to immediately improve actual communication, not just patient perception


In this webinar you will learn:

  • How communication extends beyond the spoken word.
  • How improving doctor communication can improve scores in multiple HCAHPS domains.
  • How to get doctors invested in improving their patient perception. 
  • And much more!

Join our panel of experience experts to learn more about how doctor communication impacts the entire organization and patient journey, and simple strategies for improving communication.



Interested in the presentation slides? Download them here

 Improving Doctor Communication eBook





Steve Bachtel

Chief Commercial Director, MyRounding

Steve has been consulting with health systems, hospitals, and physician’s groups for almost 20 years. Steve’s expertise includes leveraging outcomes to drive patient volume, perfect culture and process to improve patient experience, and engage patient populations pre-, point-, and post-care. Steve’s professional and graduate research work has prepared him to be a thought leader in the healthcare technology space.


Michael Niederhauser

Vice President of Customer Experience, MyRounding

Michael honed his information technology and change management skills with Accenture in Washington, D.C. He spent 10 years with a rural health non-profit bringing leading edge patient centered technology and education to underserved communities. Michael is also extremely proud of his service in the U.S. Peace Corps where he taught secondary math and conducted HIV / Malaria awareness programs.


Katie Anthony

Marketing Coordinator, MyRounding

Katie manages content creation and marketing for the MyRounding team. She has a wide background of marketing expertise including graphic design, campaign strategy, and event planning. For the past six years Katie has specialized in the healthcare and technology fields working with clients like MGMA, Studer Group, and Hewlett Packard. Katie holds a Master of Management Practice and Bachelors of Fine Art in Graphic Design from Colorado State University. 

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