Struggling to take your HCAHPS to the next level? You're not alone. In today's complex world it can be tough to make a meaningful impact.
Purposeful rounding has been shown to increase patient satisfaction, decrease issue escalation, and improve employee morale. For those reasons, we've put together a Video Training Curriculum to help you train the do's and don'ts of effective rounding complete with example videos, worksheets, discussion questions, quizzes, and additional resources.
24 Oct 2017
It wasn't long ago that healthcare consumers went to the same doctor they had been seeing for 20 years and whichever specialists came recommended by that same doctor. Recently, consumers have been taking healthcare decisions into their own hands and selecting care providers based on online reviews and expected out-of-pocket costs. With this change comes a greater responsibility for providers to make scheduling efficient and easy, costs clear and concise, and the overall experience satisfactual.
12 Oct 2017
13 Sep 2017
16 Aug 2017
Have you been achieving the desired results from your rounding initiative? Is rounding hardwired into your organization's culture?
Rounding extends beyond simply asking questions. Truly effective rounding begins with executive buy-in and creates a cultural shift. Join us for a 30-minute webinar (plus 15-minute Q&A) to learn how to implement rounding to get the most from the initiative.
12 Jul 2017
09 May 2017
03 May 2017
Are you looking for guidance or tips on how to improve your current nurse leader patient rounding practices? Are you struggling to meet rounding goals? Join us for a 30-minute webinar as we walk through simple rounding best practices that we and others have witnessed work wonders within organizations of all sizes, starting with creating a strong patient connection.