A High Reliability Organization (HRO) is an organization with predictable and repeatable systems in place that allow for the consistent execution of operations while catching and correcting potentially catastrophic errors.
13 Dec 2018
Being proactive feels better and is more effective than being reactive. In this webinar, we will provide a high level overview of two types of leader rounding and describe how to use them to move from a reactive approach to a proactive approach in an effort impact patient and staff experience alike.
We were recently approached by the Texas Alliance for Patient Services (TAPS) with the idea of hosting a webinar. As we were discussing hot topics that they've seen a need or desire for education around, we realized that we have a team of experts who could present on many of them. That got us thinking... why present just one webinar when we could partner for four?
Purposeful rounding has been shown to increase patient satisfaction, decrease issue escalation, and improve employee morale. For those reasons, we've put together a Video Training Curriculum to help you train the do's and don'ts of effective rounding complete with example videos, worksheets, discussion questions, quizzes, and additional resources.
It wasn't long ago that healthcare consumers went to the same doctor they had been seeing for 20 years and whichever specialists came recommended by that same doctor. Recently, consumers have been taking healthcare decisions into their own hands and selecting care providers based on online reviews and expected out-of-pocket costs. With this change comes a greater responsibility for providers to make scheduling efficient and easy, costs clear and concise, and the overall experience satisfactual.