The Millennial generation is a driving force in today’s workforce with countless opinions on the behavior of Millennials, what they want from their jobs and how to engage them on your team. But what is true and what is myth?
We were recently approached by the Texas Alliance for Patient Services (TAPS) with the idea of hosting a webinar. As we were discussing hot topics that they've seen a need or desire for education around, we realized that we have a team of experts who could present on many of them. That got us thinking... why present just one webinar when we could partner for four?
Purposeful rounding has been shown to increase patient satisfaction, decrease issue escalation, and improve employee morale. For those reasons, we've put together a Video Training Curriculum to help you train the do's and don'ts of effective rounding complete with example videos, worksheets, discussion questions, quizzes, and additional resources.
It wasn't long ago that healthcare consumers went to the same doctor they had been seeing for 20 years and whichever specialists came recommended by that same doctor. Recently, consumers have been taking healthcare decisions into their own hands and selecting care providers based on online reviews and expected out-of-pocket costs. With this change comes a greater responsibility for providers to make scheduling efficient and easy, costs clear and concise, and the overall experience satisfactual.
12 Oct 2017
16 Aug 2017
Have you been achieving the desired results from your rounding initiative? Is rounding hardwired into your organization's culture?
Rounding extends beyond simply asking questions. Truly effective rounding begins with executive buy-in and creates a cultural shift. Join us for a 30-minute webinar (plus 15-minute Q&A) to learn how to implement rounding to get the most from the initiative.
12 Jul 2017