Our blog

04 Oct 2018

Jess Jones, CHFP

Webinar, Millennials, Employee Engagement

The Surprising Truth About Engaging Millennials (Video)

 

 

 

The Millennial generation is a driving force in today’s workforce with countless opinions on the behavior of Millennials, what they want from their jobs and how to engage them on your team. But what is true and what is myth?

 



Announcing New CE Webinar Series!

 

We were recently approached by the Texas Alliance for Patient Services (TAPS) with the idea of hosting a webinar. As we were discussing hot topics that they've seen a need or desire for education around, we realized that we have a team of experts who could present on many of them. That got us thinking... why present just one webinar when we could partner for four?



12 Jul 2018

Katie Anthony

Webinar, HCAHPS, Value-Based Purchasing

Next Level HCAHPS (Video)

 

Struggling to take your HCAHPS to the next level? You're not alone. In today's complex world it can be tough to make a meaningful impact. 

 



Too busy… Addressing Burnout Through Proven Practices & Technology (Video)

 

Burnout is a growing threat to healthcare performance and outcomes. Healthcare leaders must understand factors within their control and leverage those factors to assist staff struggling with burnout. 

 



23 Jan 2018

Katie Anthony

Webinar, rounding training, effective rounding

Effective Rounding 101: Video Training Curriculum (Video)

 

Purposeful rounding has been shown to increase patient satisfaction, decrease issue escalation, and improve employee morale. For those reasons, we've put together a Video Training Curriculum to help you train the do's and don'ts of effective rounding complete with example videos, worksheets, discussion questions, quizzes, and additional resources. 

 



Insights: The Emergence of Choice in Healthcare

 

It wasn't long ago that healthcare consumers went to the same doctor they had been seeing for 20 years and whichever specialists came recommended by that same doctor. Recently, consumers have been taking healthcare decisions into their own hands and selecting care providers based on online reviews and expected out-of-pocket costs. With this change comes a greater responsibility for providers to make scheduling efficient and easy, costs clear and concise, and the overall experience satisfactual. 



Improving HCAHPS: Doctor Communication (Video)

 

Studies have shown that higher scores on the "doctors explaining information" HCAHPS question correlate with lower risk for readmission. By using effective communication skills, physicians have the unique opportunity to directly impact patient outcomes and bottom line business performance.

 



Preventing Healthcare-Associated Infections (Video)

 

What if we told you that up to 70 percent of healthcare-associated infections are preventable… and that you already have access to much of the mission-critical information required to fight them? 

 



Successful Rounding Implementation (Video)

 

Have you been achieving the desired results from your rounding initiative? Is rounding hardwired into your organization's culture? 

 

Rounding extends beyond simply asking questions. Truly effective rounding begins with executive buy-in and creates a cultural shift. Join us for a 30-minute webinar (plus 15-minute Q&A) to learn how to implement rounding to get the most from the initiative.



Asking Purposeful Rounding Questions (Video)

 

Effective rounding begins with your template questions. 

 

Are you asking the right questions in your rounds? Do you even know what the right questions are? 



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Leadership Rounding Ebook